We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
For your protection, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
Here is a list of the information we collect, and why it is necessary to collect it:
1. Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2. Your I.P. address and email address are recognised by our servers and the pages that you visit are recorded. This information is used:
2.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site.
3. Affiliate information
This is information given to us in the course of your business and ours as you have applied to join our affiliate scheme. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used:
3.1 to maintain our accounts and affiliate records;
3.2 for billing;
3.3 to enable us to answer your enquiries;
3.4 for verifying your identity for security purposes;
3.5 to send you news about the services to which you have signed up;
3.6 to tell you about other of our services.
4. Business information
This is information given to us in the course of your business and ours such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
5. Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order.
6. Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any question regarding the confidentiality policy, please contact us at:
UK Kitchens and Bathrooms
Unit 220 Ricardo Way
UK Kitchens & Bathrooms a company incorporated and registered in England and Wales with company number 5428459 whose registered office is at Elliott Brothers Ltd, Millbank Wharf, Northam, Southampton, SO14 5AG. ("We") takes the privacy of your information very seriously. For the purpose of the Data Protection Act 1998 (the “Act”), we are the data controller in respect of information collected on our site WWW.UKKITCHENSANDBATHROOMS.CO.UK (“our site”) and our data protection registration number is Z9138143.
If you have any questions, comments and requests about this policy, please get in touch with us by sending us an email or writing to us and we’ll do our best to answer your questions. Our contact details are:
Hardleys Kitchens and Bathrooms Limited
220 Ricardo Way
2. INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
2.1. Information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, placing orders via our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you enter a competition or promotion sponsored by WWW.UKKITCHENSANDBATHROOMS.CO.UK and when you report a problem with our site.
2.2. If you contact us, we may keep a record of that correspondence.
2.3. We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
2.4. Details of transactions you carry out through our site and of the fulfilment of your orders.
2.5. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
3. IP ADDRESSES AND COOKIES
3.1. We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
3.2. For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. They help us to improve our site and to deliver a better and more personalised service. We may use both “session” cookies and “persistent” cookies on our website. They enable us:
3.2.1. To estimate our audience size and usage pattern.
3.2.2. To store information about your preferences, and so allow us to customise our site according to your individual interests.
3.2.3. To speed up your searches.
3.2.4. To recognise you when you return to our site.
3.3. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
3.4. We use Google Analytics to analyse the use of our website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of our website. Google will store this information.
4. TRANSFERRING YOUR INFORMATION OUTSIDE EUROPE
4.2. If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.
5.1. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. For security reasons we do not store any credit card details on our servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. USES MADE OF THE INFORMATION
6.1. We use information held about you in the following ways:
6.1.1. To ensure that content from our site is presented in the most effective manner for you and for your computer.
6.1.2. To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
6.1.3. To carry out our obligations arising from any contracts entered into between you and us.
6.1.4. To allow you to participate in interactive features of our service, when you choose to do so.
6.1.5. To notify you about changes to our service.
6.2. We may also use your data, or permit selected third parties to use your data, to provide you with information about goods and services which may be of interest to you and we or they may contact you about these by post or telephone.
6.3. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale to you.
6.4. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.
6.5. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.
6.6. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience.
7. DISCLOSURE OF YOUR INFORMATION
7.1. We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
7.2. We may disclose your personal information to third parties:
7.2.1. In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
7.2.2. If we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
8. CHANGES TO YOUR DETAILS
8.1. We aim to keep our information about you as accurate as possible. If you would like to review or change the details you have supplied us with, you may do so at any time by contacting us as set out above.
9. LINKING TO THIRD-PARTY WEBSITES
9.1. Our site may, from time to time, contain links to and from the websites of our franchisees, partner networks, advertisers and affiliates.
9.2. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our Site and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.
9.3. In addition, if you linked to this Site from a third-party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.
10. YOUR RIGHTS
11. ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.